Frequently Asked Questions
What is your return policy?
We will accept any unworn items for return within the time period outlined below.
A UPS return label will be included in your package with your purchase.
Apply the label to the outside of the box with the unworn items and a copy of your receipt. Drop it off at any UPS store within 14 days. Once we receive your unwanted items, we will deduct $10 for the return label from your refund. If multiple pairs are returned, the deduction will increase by $5 per pair up to $25 for the return label. You may use your own label if you prefer a different carrier and do not want the shipping deduction.
Please make sure the return is postmarked within 14 days of delivery.
For more information on returns, visit our Returns page.
If my order is unavailable, when will I be notified?
On occasion there is an inventory error in store or a delay of the update to our website and a product is unavailable. We will notify you within 1-2 businesses after the order is placed.
Can I exchange my shoes for a different size or style?
If you would like a different size or style, please place a new order for the preferred item and send the unwanted item back for a refund.
This allows your new shoes to be more quickly delivered and prevent the shoe or size from being sold before we receive your return.
When will my refund show up in my account?
Returns are processed within 5 business days after receiving and refunds will be processed using the same method of payment. Funds can take 1-3 business days to appear your card statement.
When will my order ship?
All orders will ship within 48 hours if not sooner. Orders placed after 3 pm CST or over the weekend will be shipped on the next available business day.
How do I get free shipping?
We offer free UPS ground shipping on any order over $99.90. All other shipping methods will be available for selection at check out with a “Real-Time” quote from UPS. Shipping speed, destination, as well as the size and weight of the package will determine the cost of shipping.
Can I return something I bought online in store?
You may bring your order to one of our store locations for Return with a copy of the order. Refunds will be processed with the same method of payment. On occasion, refunds may be delayed until the following business day upon which our online sales and return associate will confirm your refund.
In-Store/Curbside Pickup at 875 N. Michigan Ave
We offer In-Store/Curbside Pickup as an option for our local customers. Simply select In-Store/Curbside Pickup at Checkout and one of our store associates will give you a phone call when your order is ready. Bring a copy of your order, the credit card used for purchase and a photo ID to the store to pick up your order. Orders will be held for 7 days.
How do I determine my size?
We offer fitting assistance via email or by phone. Please see our online size chart for guidance. On each product, we have included sizing recommendations under “Fit”.
Please let us know if you see a discrepancy.
My coupon code did not work? Can I still apply it?
Coupon codes can be entered at Checkout. They are case sensitive. If you are having trouble please email us at firstname.lastname@example.org or call 877-248-8767.
Any other questions?
Please feel free to contact us with any questions.
Customer Service Hours
Monday–Friday 10am–6pm CST