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Return Policy

We have made some changes to our Online Return and Exchange process.

Online returns will now be easier for your convenience. 

For Domestic Returns: A UPS return label will be included in your package with your purchase. Simply apply the label to the same box with the unworn items that did not work, a copy of the receipt and make sure it is postmarked within 14 days of delivery.

Once we receive your unwanted items, we will deduct $10 for the return label from your refund. If multiple pairs are returned, the deduction will increase by $5 per pair up to $25 for the return label. 

You are welcome to use your own label if you prefer a different carrier and do not want the $10 deducted from the refund. Please make sure the return is postmarked within 14 days of delivery. This gives us the opportunity to put the merchandise back in stock before the season starts to change. 

For International Returns: A UPS label will not be included in International Shipments. Please notify us with the tracking number and order number so we can make sure your return gets to our return location promptly. 

For Exchanges: In an effort to simplify and expedite the order process, we will no longer be processing exchanges online. If you would like a different size or style, we request that you place a new order for the preferred item and send the unwanted item back for REFUND. 

This will allow your new shoes to be more quickly delivered and prevent the shoe or size from being sold before we have received your return. 

After 45 days from purchase date, orders cannot be refunded or issued merchandise credit.

Original shipping costs will not be refunded. If you have any questions please feel free to contact us at 1-877-248-8767 or email us at Please include your instructions regarding a refund in the package, along with a copy of your receipt.

Our return address is:

Hanig's Footwear
ATTN: Internet Returns
875 N Michigan Avenue 

Chicago, IL 60611