Returns

For Domestic Returns: 

A UPS return label will be included in your package with your purchase.

Apply the label to the outside of the box with the unworn items and a copy of your receipt. Drop it off at any UPS store within 14 days.

Once we receive your unwanted items, we will deduct $10 for the return label from your refund. If multiple pairs are returned, the deduction will increase by $5 per pair up to $25 for the return label. 

You may use your own label if you prefer a different carrier and do not want the shipping deduction.

Please make sure the return is postmarked within 14 days of delivery.  

 

For International Returns:

Please notify us with the tracking number and order number so we can make sure your return gets to our return location promptly. 

 

For Exchanges: 

In an effort to simplify and expedite the order process, we will no longer be processing exchanges online.

If you would like a different size or style, please place a new order for the preferred item and send the unwanted item back for refund. 

This allows your new shoes to be more quickly delivered and prevent the shoe or size from being sold before we receive your return. 

 

After 45 days from purchase date, orders cannot be refunded or issued merchandise credit.

Original shipping costs will not be refunded. If you have any questions please feel free to contact us at 1-847-256-3545 or email us at customerservice@hanigs.comPlease include your instructions regarding a refund in the package, along with a copy of your receipt.

 

Our return address is:

Hanig's Footwear

ATTN: Internet Returns

Plaza del Lago

1515 Sheridan Road

Suite 6A

Wilmette, IL 60091